John Phillips
John Phillips January 22, 2024 Digital Trust Government

Sezoo comments on the mandatory industry codes consultation paper

Australia ranks as one of the most popular destinations in the world for tourism, and for scams. A number of responses have been proposed in Australia over the last 18 months, most recently the Australian Government has been exploring mandatory industry codes as one way to stem the flood.

On 30 Nov 2023 the consultation on these proposed codes was made public, with a date for responses of 29 Jan 2024. Jo and John, co-founders of Sezoo, reviewed the consultation paper and identified three key areas for improvement:

  1. Scope. The paper recognises the need for an ecosystem wide approach, and then narrowly addresses just three industry types. This should be a whole of industry and government initiative.
  2. Focus. The paper continues the current focus on identifying fraudulent (and legitimate) individuals. This is necessary, but not sufficient. We need organisations to authenticate themselves to people and other organisations too.
  3. Measures. While the measures can be seen as “for the good”, there is no empirical proof that they will address the issue and no measure proposed to determine their effectiveness. As Peter Drucker said, you can’t manage what you don’t manage. Without measurement, these codes risk being a reassuring, and announce-able, gesture.
About the Author
John Phillips
John Phillips John believes that there are better models for digital trust for people, organisations, and things on a global scale. He sees verifiable credentials, trustworthy communication, and trustworthy identifiers as a disruptive force for change for good, and wants to be a catalyst for that change, helping people and organisations navigate their way to a better future.

You may also find interesting...